Frequently Asked Questions
Helpful details about insurance, first visits, and what to expect.
Do you accept WSIB, MVA, EHC, and IFHP?
Yes. We support WSIB work injuries, MVA claims, most Extended Health Benefits, IFHP, and private pay. We can assist with receipts and direct billing where available.
What should I bring for my first appointment?
Please bring your health card, referral (if applicable), imaging reports, a list of medications, and comfortable clothing that allows movement.
Do I need a doctor’s referral?
No referral is required to see a physiotherapist, chiropractor, RMT, or acupuncturist. Some insurance plans may require one for reimbursement.
How long are appointments?
Initial assessments are typically 45–60 minutes. Follow-ups are 30–45 minutes depending on your treatment plan.
What conditions do you treat?
Neck and back pain, sports injuries, post-surgical rehab, headaches, sprains/strains, tendonitis, work injuries, MVA, and more.
How do I book an appointment?
Use the "Book an Appointment" button above or call us at 416-283-0908. We'll help you find a convenient time.
Do you offer gift cards?
Yes! We offer gift cards for all our services including physiotherapy, massage therapy, chiropractic care, acupuncture, and medical aesthetics. Gift cards are available in various denominations and can be purchased in-person or over the phone. They make perfect gifts for loved ones who could benefit from our wellness services.
What is your cancellation policy?
We require 24 hours notice for appointment cancellations or rescheduling. Cancellations made with less than 24 hours notice may be subject to a cancellation fee. We understand that emergencies happen, so please call us as soon as possible if you need to cancel or reschedule your appointment.